Don’t Forget to Utilise the Expertise of NHS111 and Keep the Pressure off the Accident and Emergency Departments
When to use 111
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.
Non-urgent advice: Get help online or on the phone
To get help from NHS 111, you can:
go to 111.nhs.uk (for people aged 5 and over only)
call 111
NHS 111 is available 24 hours a day, 7 days a week.
Non-urgent advice: Useful Information
If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:
England – NHS 111 (BSL) interpreter service
Scotland – NHS 24 111
Wales – NHS 111 Wales
Northern Ireland – NHS 111 Northern Ireland
You can also call 18001 111 on a textphone.
How NHS 111 works
You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.
You can ask for a translator if you need one.
Depending on the situation you will:
- find out what local service can help you
- be connected to a nurse, emergency dentist, pharmacist or GP
- get a face-to-face appointment if you need one
- be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E
- be told how to get any medicine you need
- get self-care advice